How to sell my phone in 3 simple steps

Selling your phone on ReUse Mobiles is easy. First, you need to create a Sell Order, and here’s how you can do so:

• Click the “Sell Now” option on our website
• Choose your phone’s make and model
• Select the specifications for your phone
• Choose the condition of your phone
• Get an instant quote
• If you’re happy with the offer, select “Sell Me” and proceed with the checkout

Once the Sell Order is created, you can choose one of three ways to send your phone to us—reply-paid, self-post, or drop-off. Upon reviewing your phone, our team will determine if it matches the condition you have selected and process the payment right away. If it does not match our criteria, we’ll send a revised quote which you’ll be able to accept or reject. Once the quote has been accepted, our team processes the payment on the same day. If not, we will return your phone to you.

We accept phones from many popular brands in various conditions. Whether your phone is brand new, used, or broken, our platform accepts a wide range of smartphones. Some popular brands we accept are Apple, Samsung, Google, and more.

In addition to prioritising customer privacy, our website is secure. Any personal information you provide is handled responsibly and you refer to our Privacy Policy for more details. It’s best to  backup your data and reset your device before sending it to us.

Though there are many modes of selling your phone for cash, it’s always a good idea to opt for ones that offer safe transactions. ReUse Mobiles offers safe online transactions and a high selling price for various brands of smartphones.

While we aim to make the process as convenient as possible, you can help us by removing all personal data from the phone. You should remove the SIM card and perform a factory reset as well.

It’s always a good idea to erase all personal data. You do so and restore the phone’s default settings by performing a factory reset.

Here some steps you can take to ensure safe transactions while selling your phone:

• Deal with reputable buyers
• Use secure payment methods

Check your local tax laws for guidance on how taxes apply to the sale of personal items like phones.

To minimise misunderstandings, here are some steps you can take:

• Provide detailed description
• Share clear photos of your phone’s condition

Our precise valuation system ensures a fair and competitive offer based on a number of factors:

• Model
• Age
• Condition
• Current market demand for that particular phone.

If you choose the condition of your phone on our website, you’ll receive an instant quote of your phone’s worth.

Using advanced valuation algorithms, ReUse Mobiles offers fair, competitive prices for smartphones. Some factors that determine the final price include the device’s condition and market demand of that phone.

Right now, we only accept phones. However, you can send your accessories to us if you’d like to dispose of them responsibly. Please note that we do not pay an additional amount for any accessories that are sent with the device.

Yes, we accept damaged or not fully functional phones. In order to receive the correct quote, please select the right details about your phone’s condition.

There are various ways to send your smartphone to us:

• Drop-off at location: If you prefer to drop off your phone, you can do so at our office at Level 1, 36 Park Street, South Melbourne
• Self-post: You can send it by yourself or choose the reply-paid option.

Depending on which option you choose, you will receive the details or the code. We will cover all shipping charges.

Once we receive your device, we test the condition and send you a quote on the same day. If you accept the quote, we will process your payment the same day. In case there are many sell orders, our team will get back to you within 24 – 48 hours. If there are some issues with the order, the process can take more than 48 hours. For example, if the order number is not provided, or the condition does not match what is provided on the sell order, it could take some time. However, our team strives to ensure that all customers get the fair payment for their device as soon as possible.

You can change your mind even after you have sent your phone to us. However, a change of mind must be made before the payment is processed by our team. Contact our customer support if you wish to cancel. We charge a $10 return fee.

Our satisfaction guarantee ensures you’ll receive the agreed-upon amount if your used phone meets the stated condition. If any issues arise, get in touch with our customer support team and we’ll be glad to help you out.

Yes, you can still sell it. It does not matter if your phone is still under contract with a carrier. It’s alright if you’d like to upgrade your phone, even if it is under contract. However, before you sell your phone to us, make sure you have paid all outstanding dues and have a “No Dues Certificate” from your network provider.

For international use, we do not accept phones that are carrier locked. All phones sold to us should be unlocked.

It is usually okay to sell a phone under warranty. However, check with the platform to see if it will affect their purchasing process or offers.

No. When you sell your old or used phone to us, you don’t have to send the original packaging.

Yes, you can sell multiple phones at the same time with ReUse Mobiles. Whether it’s a single phone or ten, we follow the same process for your convenience.

Transparency is very important to us. In case the phone’s condition doesn’t match the description, you’ll be duly informed. Furthermore, we’ll revise the original quote accordingly.

Yes, we’ll accept such phones on the condition that they haven’t been tampered with by unauthorised repair agents.